Cell C - billing issue - not resolved as yet - ongoing since 04/09/2022
Cell C - billing issue - not resolved as yet - ongoing since 04/09/2022 On 6 June 2022 Cell C contacted me to 'upgrade" my existing month-to-month Smartdata contract and confirmed the amount due will remain as is (R608.88).
04/09/2022 I noticed the amount due on the app is more than double what I used to pay, I also received the latest statement that reflect the amount now being R1562.30.
Logged a query and was promised to have feedback between 24-48 hours (as per sms from Cell C), well it is more than 3 weeks (23 days) later with no feedback.
Every time I phone the call centre to follow up, I need to explain the whole issue to the person that answered the call, just to be told its is still in progress as their finance department has a backlog, a lot of billing complaints and I need to wait for feedback, they cannot give a time frame.
How long can it take to investigate their own mess and fix it?
The debit order is due on 30/09/2022 and I will NOT have that amount of money in my account to cover the Wrong amount they are charging me now.
I've sent emails, and have 3 ref nr as at this stage, with no luck of feedback on any of it. Today 27/09/2022 the last ref nr ***) status reflects "on hold" - why and what does it mean?
Where else can I go to have this matter sorted urgently. This is due to a mistake on Cell C side that I'm struggling for them to fix their own mess.
Who at Cell C is willing and able to assist and have this mess sorted soonest?
05/10/2022 - No phone call (or email or any kind of feedback), the issue is still NOT SORTED - they still did NOT FIX their mistake and according to the collections department that phoned me this morning I am in arrears because I did not have enough money in my account to cover the additional amount they now want from me - after I've told them from the beginning that I will not have the extra amount they now want me to pay for the same contract.
Trying to get proper feedback via 084 135 is an impossible task as they just keep apologizing for the inconvenience because the query has not been sorted and ongoing since 04 Sept 2022, the only thing they can do is to add a comment on the case.
I have a total of 5 case numbers for this issue but no one seems to be able to solve the problem Cell C caused.
05/10/2022 - No phone call (or email or any kind of feedback), the issue is still NOT SORTED - they still did NOT FIX their mistake and according to the collections department that phoned me this morning I am in arrears because I did not have enough money in my account to cover the additional amount they now want from me - after I've told them from the beginning that I will not have the extra amount they now want me to pay for the same contract.
Trying to get proper feedback via 084 135 is an impossible task as they just keep apologizing for the inconvenience because the query has not been sorted and ongoing since 04 Sept 2022, the only thing they can do is to add a comment on the case.
I have a total of 5 case numbers for this issue but no one seems to be able to solve the problem Cell C caused.