JG
Jermaine G
1 reviews | Active since Feb 2012
11 Sept 2021, 02:59
Cell C Billing is wrong overcharged payment not allocated
Cell C is really over doing it with there billing they have charged me an extra invoice I emailed my bank statement for proof of payments from January I even broke down the payments in my email more than 48 hours ago and when I login my app I see the amount has not been resolved. I called so many times but they still have not amended my billing. Im fed up I have been reading there reviews and today alone there are so many people questioning there billing what is going on? There customer service is becoming a nightmare. I was impressed with there previous service nd now Im appauled. Fix your billing issues now please.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
11 Sept 2021, 09:46Hi Jermaine
We apologize for the service you have experienced. Kindly forward your proof of payments to *** along with this review and this matter will be sorted.
^PN
We apologize for the service you have experienced. Kindly forward your proof of payments to *** along with this review and this matter will be sorted.
^PN
Best regards,
Cell C's reply11 Sept 2021, 09:46
Official
Hi Jermaine
We apologize for the service you have experienced. Kindly forward your proof of payments to *** along with this review and this matter will be sorted.
^PN
We apologize for the service you have experienced. Kindly forward your proof of payments to *** along with this review and this matter will be sorted.
^PN
Best regards,
JG
Jermaine G's updateReviewer Update
11 Sept 2021, 10:05Hi
I have sent it.
Kindly resolve asap its been 3 days already.
Pleasw confirm receipt of mail as I don't ever get a response from cell c
Contact me on ***
I have sent it.
Kindly resolve asap its been 3 days already.
Pleasw confirm receipt of mail as I don't ever get a response from cell c
Contact me on ***
JG
Jermaine G's update11 Sept 2021, 10:05
Reviewer Update
Hi
I have sent it.
Kindly resolve asap its been 3 days already.
Pleasw confirm receipt of mail as I don't ever get a response from cell c
Contact me on ***
I have sent it.
Kindly resolve asap its been 3 days already.
Pleasw confirm receipt of mail as I don't ever get a response from cell c
Contact me on ***
Cell C's replyOfficial
11 Sept 2021, 12:44Noted, your email has been received and forwarded for assistance.
^PN
^PN
Best regards,
Cell C's reply11 Sept 2021, 12:44
Official
Noted, your email has been received and forwarded for assistance.
^PN
^PN
Best regards,
JG
Jermaine G's updateReviewer Update
13 Sept 2021, 10:10I need this resolved today. Im tired of emails requesting payments and agents calling me for the same explanations Im going to take further steps if your company's neglience is not rectified asap. You cannot rob me of my hard earned sweat that has been paid to you. If you refere to my bankstatements and email you would see your mistakes clearly why is this taking so long to resolve?
JG
Jermaine G's update13 Sept 2021, 10:10
Reviewer Update
I need this resolved today. Im tired of emails requesting payments and agents calling me for the same explanations Im going to take further steps if your company's neglience is not rectified asap. You cannot rob me of my hard earned sweat that has been paid to you. If you refere to my bankstatements and email you would see your mistakes clearly why is this taking so long to resolve?