Cell C billing for incorrect data usage and refuse to investigate

<p>I have been with Cell C for 4 years and for 4 years I have had the same account every month. This month my account had over R500 added for data usage. This is insane. I know that I have not used this data as it has been the same month as every month. I would like to point out that I received no notification that I had used up my data and according to my app, when I check, I have always had enough data. This month I have used up R6 in phone calls.</p> <p>I got in contact with Cell C and I by the last phone call I have never been so furious with anyone in my life. </p> <p>When I first spoke to “customer support” they said that they were going to send the issue to IT and check that the billing was correct. I told the woman that it was of course going to come back to me in their favour as they were only looking at billing errors. What I could not get through to this woman is that I maintain that there was an error with the data metering and that it was NOT A BILLING ISSUE. She then told me to prove it. Of course I can’t prove it, but when I asked her to prove that Cell C had never made a mistake like this she refused to answer. It was this point that I admit that I used very bad language. But telling me to “prove it” sent me over the edge. Cell C are getting away with basically ‘*****ing’ my money because they know that I can’t prove that the company is in the wrong. I wanted this issue to be investigated further but they have not called again. There is nothing I can do and tall they have to do is ignore me to make the problem go away. </p>