Cell C Billing **** After Contract End

I have been a loyal Cell C customer since 2004, and I am disgusted by how I’m being treated after my most recent contract ended.

From the beginning of the contract, Cell C and I had an agreement that payment would be made via debit order on the 15th of every month. This arrangement worked smoothly, and every payment went through without fail—for the full duration of the contract. But once the contract ended, Cell C suddenly claimed my account was in arrears. I was never informed of any changes to the debit order process or warned that payment would need to be made differently. Only after chasing for answers did I learn that Cell C’s system is automated and stops debit orders when a contract ends. To make matters worse, when I tried to get answers, every agent gave me a different (often false) explanation. One even claimed my bank account type was changed from savings to transactional, which is completely untrue. There is no consistency, no accountability—just a clear attempt to deflect responsibility. And now, to add insult to injury, my account has been handed over to collections for an amount I should not owe in the first place! This is unacceptable and feels like a deliberate attempt to ****** money from long-standing customers through confusion and poor internal systems. After over 20 years with Cell C, I expected better.