cell c billing account

<p>I find it a little very disturbing that on numerous times i have asked that Cell C look into the billing of my account wwithout much assistance . The weekend i was even at the shop in the East to enquire what the yell was happening to this contract , i had a consultant who gave me attitude instead and clearly was not prepared to help solve my issue i had , money once again has been debited off my account for an amount of R456 BUT WHO HAS GIVEN CELL C THAT AUTHORITY TO DO THAT ?</p> <p> </p> <p>instead i was told on Sa****ay when i was at CELL C that the reason why that amount was debited was because i have not been paying and this puts me in arrears</p> <p> </p> <p>so let me break this down in Jan and Feb of this year 2016 i was not able to make payement because confirmation was sent to Cell C to confirm that , but instead of a consultant contacting me to confirm about that the correspondence received , SUPRISINGLY NO ONE DID , INSTEAD I RECEIVED COUNTLESS SMS , WISHING TO INFORM ME THAT PAYMENT HAS STILL NOT BEEN RECEIVED AND THAT I SHOULD CALL THE 084140 TO MAKE THE ARRANGEMENT ....... but in the letter sent advising why i was not able to pay clearly went unnoticed</p> <p> </p> <p>So i called and made the arrangement for the call centre consultants to tell me that they are no able to debit my account on the 20th of March instead they will debit in the New month which will be the 1st of the next month and then from the 20th of each month i will be debited ,</p> <p> </p> <p>So now i am being debited on the 1st and the 20th of every month and countless sms coming through tell me that my account is in arrears and my connection will be cut ,</p> <p> </p> <p>What i fail to understand is why was my account debited on the 19th of march with the amount of R333.24 to my knowledge this was WHAT was owed for outstanding amounts not paid in Jan and feb and another R166.62 was again deducted on the 31st March and again an amount for R166.62 on the 20th of April</p> <p> </p> <p>On a Cell c statement i asked the consultant to print for me is what the R236.62 amount i see on a statement showing an amount being owed , why is there are failed debit order penality fee for the 30th april of R61.40 ? YOU CAN KEEP THE CONNECTION OFF BUT IM NOT PAYING THIS R456. UNTIL SUCH TIME YOU GO THROUGH YOUR RECORDS AND SEND ME A BREAKDOWN ON WHAT HAS BEEN PAID OR NOT</p> <p> </p> <p>IF THIS MATTER IS NOT SORTED OUT THEN I WILL BE SENDING THE CEO OF CELL C AN EMAIL OR IM REPORTING THIS TO THE CONSUMER ACT</p>