Cell C Billing

Cell C Billing

I'm so irate currently with cell c. My account was debited on the 28 July, and a week later I received an SMS stating i'm in arrear and a penalty fee added. I phoned in and sent my proof of payment as per the ask. 2 weeks later after chasing my call I was told the money has been allocated correctly. This month (28 August) I was tripled billed. I went to the Woodlands cell c store and I was told I need to contact the customer care and sent my proof od payment. I did as advised, called in and what’s worse is that the agents I have been engaging with was not taking my matter seriously and I had to repeat myself 3 times. Im told there has been a reversal on my account, which is a lie. All my debits went off as per usual. I have pulled my statements and have full proof I was billed incorrectly. Im so furious now and want my refund.