1 reviews | Active since Oct 2019
Cell C billed me for a service I didnt use ***********!!!
Cell C billed me for a service I didnt use. My fibre contract expired and thereafter I should have been on a month to month. Instead of getting in contact with me as to why no payment was received they kept on billing me for 8 months. My understanding of month to month-if I dont dont pay then the service would be suspended(like DSTV)
Over the 8 month period cellc didnt call once about the arrears on my account. I noted this on my credit profile then i got into contact with cellc. At this point they insisted that I needed to pay the R5 500 arrears because the month to month doesn't mean that they will suspend the service.
I then made arrangements to pay it off. After 3 payments of R700 each my credit profile was still showing the R5 500 arrears and these payments were made in April 2022. Apparently the payments still needed to be allocated. Ive called in multiple times to get this resolved and every consultant i spoke to escalated the matter to their manager. Not once did i get a call from a manager or any consultant. I then refused to make any further payments until i have received an updated statement reflecting the payments of R2 100. Till today i havnt received anything.
This morning i called again and guess what! Again escalated to line manager. I have to wait again for 2 working days till i get feedback. My account now sitting in a credit of R1400 which im waiting to be paid out and the paid up letter of course.
I currently have 4 contracts with cellc and with fibre was the 5th. I will not renew my contracts and cell just lost a loyal customer for the pathetic service that I have received.
Thank you for contacting us.
We will follow up on this matter and revert to you. Apologies for the unpleasant experience.
^NT
Thank you for contacting us.
We will follow up on this matter and revert to you. Apologies for the unpleasant experience.
^NT
I called in today and spoke to Pretty regarding my credit profile that hasn't been updated. Still showing as unpaid for the amount of R5 500
Pretty informed that there is still an outstanding balance on the account. Collections never contacted me, according to their records they called regarding the arrears and I never answered. So my question if they didn't get hold of me why not email or sms regarding the outstanding balance?
Apparently with Fibre there should be 2 paid up letters. One for service and another for device.I received a paid up letter for service as there is still an outstanding balance on the router. I was never made aware of this.
What I don't understand is the service account is sitting in a credit which hasn't been paid to me and why not transfer it to the router account.
So fed up with CellC!!!!
Been struggling to get this resolved for months!!!
I called in today and spoke to Pretty regarding my credit profile that hasn't been updated. Still showing as unpaid for the amount of R5 500
Pretty informed that there is still an outstanding balance on the account. Collections never contacted me, according to their records they called regarding the arrears and I never answered. So my question if they didn't get hold of me why not email or sms regarding the outstanding balance?
Apparently with Fibre there should be 2 paid up letters. One for service and another for device.I received a paid up letter for service as there is still an outstanding balance on the router. I was never made aware of this.
What I don't understand is the service account is sitting in a credit which hasn't been paid to me and why not transfer it to the router account.
So fed up with CellC!!!!
Been struggling to get this resolved for months!!!
No feedback from Cellc! I keep on getting the following message
"Dear Cell C Customer
To ensure continued improvement of our service delivery to our customers, we would value your feedback.
Did we do a great job resolving your query? If so, please reply 1.
If you were merely satisfied, reply 2.
If you were not satisfed at all, reply 3.
Your feedback is appreciated.
Regards
Cell C"
I probably have 10 of these messages in my inbox and the first email was received on the 6 August.
What's happening Cellc... very disappointed
No feedback from Cellc! I keep on getting the following message
"Dear Cell C Customer
To ensure continued improvement of our service delivery to our customers, we would value your feedback.
Did we do a great job resolving your query? If so, please reply 1.
If you were merely satisfied, reply 2.
If you were not satisfed at all, reply 3.
Your feedback is appreciated.
Regards
Cell C"
I probably have 10 of these messages in my inbox and the first email was received on the 6 August.
What's happening Cellc... very disappointed