Cell c Bill dispute

22 July I paidy two commitment fees for two lines that I need to close. The person assisting me advised that I should deposit the amount at the bank and make sure as reference I put down the numbers in question which I did.

The following day I sent an email with the proof of pay and Emmanuel said its sorted on email the amounts have been allocated to the relevant numbers.

I called the call center to follow up and they said the amount is allocated I then asked again if this month's debit will go of of which the consultant said yes, to my surprise the debit did not go off on the 31st of July. I called in again and asked if the debit can be processed and the consultation said I don't owe anything infact I have a credit of about R1600.

I have desputed my bill and still I am not getting any answers at to why now my bill is R6200 of which now cell c is making out as if though I didn't pay my bill last month of which I did call in and inquire if the debit will run.

This is the case number I received after I called in for a bill dispute:

Dear Customer Your case reference number : *** Cell C

I have called in numerous times just to find out if there is an update.

Today 25 August I called in and spoke to Innocentia from the retentions department and did not get assistance even though I asked to be transferred to the finance department as all calls lead to the consults saying its a finance issue.