Cell C Bill Dispute

I left Cell C in 2010, recently took up a contract with them end of January this year, 4 months into it and I am reminded why I left them in the first place.

I took up my contract at a Pinetown store and specifically asked my line to be locked after my data had been depleted, end of Feb 2 days before month ended my data depleted and as requested I could not use my line because I had reached my limit, end of March as well.

End of April my bill came to almost double of what I had anticipated paying, I went into the shop to query about this and was informed that my credit limit is set correctly and I should not be charged anything above contract agreement, was told to contact the call centre. I called the cell c customer services call centre, a query was lodged and feedback was there is no record of me asking for my line to be open after my data is depleted and was told to return to point of sale as they were the ones who did not set mt credit limit correctly.

I have been doing this back and forth for almost a month now and I still have not been able to get assistance because they keep pointing fingers at each other and none of them want to take responsibility for this.

I spent more than an hour today waiting for a customer services agent to call me back because I was told to go to the shop and call in so they can speak to the people at the shop.

I need this rectified asap because it has caused and continues to cause me very much incovenience