WS
Wesley S
1 reviews | Active since May 2013
20 Apr 2016, 16:17
CELL C Bill after account changed to prepaid
i had a Cell C contract and i phoned in to Cell C to cancel my contract 3 times and i send an email. i phoned in and they said my contract will be cancelled effective the end of the month because of the 30day notice. I got the sms to say that my accounts were now on prepaid. <br> <br> so they the still billed the contract amount and now given me over for bad debt of R 299. YET no one at CELL C can give me a reason why. <br>
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
21 Apr 2016, 07:01Hello wesleyschott,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Cell C's reply21 Apr 2016, 07:01
Official
Hello wesleyschott,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
WS
Wesley S's updateReviewer Update
05 May 2016, 12:59I received a call from a CELL C representative who confirmed that the fault was completely CELL Cs as they had continued to invoice me for contract amounts after the accounts were changed to prepaid. She assured me that the amounts would be cleared and that the credit listing would also be removed and asked me to change the hello peter rating. I assured her that I would as soon as the matter was resolved... Today we received another SMS from NUdebt saying that we owe R299.... STILL NOT IMPRESSES OR SATISFIED. BE CAREFUL WHEN CONSIDERING CELL C AS A PROVIDER!
WS
Wesley S's update05 May 2016, 12:59
Reviewer Update
I received a call from a CELL C representative who confirmed that the fault was completely CELL Cs as they had continued to invoice me for contract amounts after the accounts were changed to prepaid. She assured me that the amounts would be cleared and that the credit listing would also be removed and asked me to change the hello peter rating. I assured her that I would as soon as the matter was resolved... Today we received another SMS from NUdebt saying that we owe R299.... STILL NOT IMPRESSES OR SATISFIED. BE CAREFUL WHEN CONSIDERING CELL C AS A PROVIDER!
WS
Wesley S's updateReviewer Update
10 Jun 2016, 11:46Still NO reply and STILL getting calls and threats from the debt collectors....
WS
Wesley S's update10 Jun 2016, 11:46
Reviewer Update
Still NO reply and STILL getting calls and threats from the debt collectors....