Cell C biggest *******

On 11/09/2018 I walked into cellc branch in westgate mall Mitchell's plain to purchase a new prepaid phone for work. I settled on the cell cJewel hand set which offered 1gb data for 12 months and was told I needed to recharge with R50 airtime once off to qualify which a did. From there thing just went horribly wrong. I was forced physically go into the store on 4 occasions loosing money for leaving work to get it sorted. It got to be a monthly excercise until cell c decided to give me the data as a once off which I accepted. On 22/ 05/2019 I again had to deal with Cell C Westgate mall Mitchell's plain as my handset had gone faulty , it was taken in on 23/05/19 by my wife as I called to arrange and would not loose any more money because of a Phone. On 27/05/19 I received notification to inform that I needed to collect a replacement unit at the store. To my horror I was first informed the manager was out and only he could do the swop, I was then showed a entry level phone and told this would be my replacement,.price was R100 cheaper. I explained the issue and would not accept anything less or more than what I paid . The consultant called the store manager and the regional manager who both refused to even speak to me at which point I lost my cool. This major company is ****** and im sure this would not happen in any othe affluent area. All I asked for was a handset of similar value but have now decided to cut ties with this network and want my money back R899 paid for a phone that cost me much more than it was worth