CELL C :BEWARE, BEWARE, BEWARE to do business with cell c!!!!!!

A while ago a female from cell c called me on the telephone and offered me a contract for a data bundle. It was R 99 for 20gig. I agreed telephonically to the contract. I never received any statement or account details. The woman also did not activate my debit order as expected. I received the sim card that was delivered to my house. When I inserted the sim card into my router , it didn't work. I went to Cell C President Mall in Krugersdorp. The woman behind the counter printed a statement. On the statement it indicated that the account due was R 148,99. I indicated to her that I took the contract at R 99 p.m. She didn't know what to do. She indicated that she thought I needed to pay the amount, but she saw on the system the account was closed. She indicated that I had to go pay the R 148,99 at President Hyper or Pep . So I paid the amount per internet banking. The sim card was still not activated and the DATA NEVER WORKED FROM THE START.

Then the struggle on the cell c facebook page started. I explained the situation again. I am not allowed to take calls at work, so after a few days cell c internet page informed me they closed the case because they couldn't get hold of me. They also refused to sent me info per e-mail. On 11th November they sent me a message at 6:55 that I needed to supply them with a time when they could call me. I indicated they could call me immediately up to 10:00. I said after that I would not be available. They never called me on that day. Just after that I received numerous notices from cell c that it was time to upgrade my phone contract. Due to the problem I was sitting with cell c I went to other service provides looking for a new contract, there was no way I would proceed with cell c ever again. I received a suitable contract and data from another cell provider. When they sent my contract to head office, I was informed that cell c has blacklisted me on Splendi. Now another struggle started. Last weekend I called 084 143 and requested assistance. They couldn't assist me. They gave me another number: ***. A women whose name was something like Carabo responded on that line. I indicated what the problem was. She said she would send the problem in. I clearly indicated to her the data was NEVER ACTIVATED AND NEVER WORKED. I indicted that I went to a cell c shop and they couldn't assist me. I asked her how long it would take because I needed data urgently for work. She said somebody would contact me on Monday(23 Nov) Nobody contacted me from 23 Nov until presently. The same day I called 084 143. I spoke to a man. I demanded to close that data contract that never worked. He said that contract has long been closed and there is a bookmark for my enquiry on it. Today (27 Nov) I called ***at 8:00. I spoke to a man. I indicated the problem to him and said I needed data as a matter of urgency for work this weekend and I was promised to get a response a week ago. I asked him how long the response regarding the enquiry today , from cell c would take. He responded to me with his exact words" I will send it in now-now." At 10:00 I called 084 143 where I held onto the line for almost two hours. There was no reply and the line was cut off every time. I also called ***and there was no reply.

So what am I supposed to do now???? I AM SICK AND TIRED OF ALL THE *********** EMPLOYEES AT CELL C IN ALL THEIR DEPARTMENTS. I BOUGHT A HOUSE OF ALMOST A MILLION RANDS NOT LONG AGO. THE BOND WAS APPROVED WITHOUT ANY DRAMA. NOW THIS MICKY MOUSE COMPANY IS GIVING ME A RUN AROUND FOR THEIR CONTRACT THAT DIDNT WORK AND FOR THEIR *********** STAFF.

Is there an ombudsman that can be contacted regarding this issue? Is there any other suggestion? it is clear that cell c is not capable to attend to this problem