HP
Hennie P

1 reviews | Active since Sept 2013

20 May 2016, 14:05

Cell C Beter the devil you know than the devil you dont is spot on with cell c

<p>The day after the deal ( 5gb for R99 ) was announced I went to get my contract. No devices have to come back later in the week and bring all these papers with. I live 48 km from kolonade my closesd shop!!Got there and know i need 3 payslips not just one anymore!! Got back everything ok signed everything. Oeps out of stock on devices get a new batch tomorrow will phone me.</p> <p>This is a month later no phone calls checked in and that contract is not available it was just for last month. When i signed ? I canceled my datacontracts with my previous service provider!!</p> <p>Thanks for stopping me from making a hell of a mistake if this is your way of handling contracts!!!</p>

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Replies (2)
Cell C
Cell C's reply23 May 2016, 12:36
Official

We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.

We will address this matter with the store manager and action to have this kind of behaviour rectified will be taken.

Regards

Cell C | PN

HP
Hennie P's update28 May 2016, 18:26
Reviewer Update
CELL C reply was to phone me with a line that was so bad i could just hear every 3 word. but did get the message they will phone me back immediately on another line !!! needless to say i should have known better 4 days later still waiting!!!!!!!!!!!!!!!!!! And what action will they take to rectified my 2 contracts that i canceled ????? Beware they are leeches!!!!!