Cell C being ***********

I am writing to express my disappointment and frustration regarding the recent experience I had with the repairs of my cellphone through your insurance.

I was initially informed that it would take 21 working days for my cellphone to be repaired. However, weeks later, when I followed up, I was told that the repairs had been completed and the cellphone had been delivered back to the store (Maponya Mall) on the 1st of November 2023.

To my surprise, when I visited the store, I was informed that the cellphone had not been delivered. As a result, I had no choice but to take a new contract, as I rely on my cellphone for work purposes and could not go any longer without it.

The insurance provided me with a tracking number, which indicated that the cellphone had indeed been delivered and signed by Emelda.