AS
Anri S
1 reviews | Active since Sept 2021
02 Jan 2024, 16:17
Cell C be warned
I took a cotract with cell c.. with a fixed amount for data and a router. With a debit order being loaded. However this fixed amount got almost doubled!! After upon they blame me for not putting a limit.. ridiculous!! None the less next month again wrong amount even after i added a limit... so i stopped the debit order with my bank.. and paid with EFT but even im paying Cell C debits my account..and wrong amounts too!!! I went to the cell c branches 4 times!! I called 17 times... and still they take money thats not owed to them!! And even block my services!! But im reporting them to the onbuds man... and they never call you as promised also
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Replies (1)Cell C's replyOfficial
02 Jan 2024, 16:49Dear Anri Steyn,
Thank you for contacting us regarding your billing.
We're truly sorry to hear about the challenges you've been facing with your contract billing. Your experience is important to us, and we've escalated your query to our Support Team. They'll reach out to you within 24 to 48 working hours to assist and resolve the issue.
Regards,
Cell C | TN
Thank you for contacting us regarding your billing.
We're truly sorry to hear about the challenges you've been facing with your contract billing. Your experience is important to us, and we've escalated your query to our Support Team. They'll reach out to you within 24 to 48 working hours to assist and resolve the issue.
Regards,
Cell C | TN
Best regards,
Cell C's reply02 Jan 2024, 16:49
Official
Dear Anri Steyn,
Thank you for contacting us regarding your billing.
We're truly sorry to hear about the challenges you've been facing with your contract billing. Your experience is important to us, and we've escalated your query to our Support Team. They'll reach out to you within 24 to 48 working hours to assist and resolve the issue.
Regards,
Cell C | TN
Thank you for contacting us regarding your billing.
We're truly sorry to hear about the challenges you've been facing with your contract billing. Your experience is important to us, and we've escalated your query to our Support Team. They'll reach out to you within 24 to 48 working hours to assist and resolve the issue.
Regards,
Cell C | TN
Best regards,
