CELL C BAYSIDE STORE IN CENTURION

I purchased a phone at Cell C Bayside Centurion, the assistant couldn't get the sim working and blamed it on the network. I waited 3 hours whilst she was trying to figure out exactly where the sim goes and she has the longest nails ever!!! I was handed the phone and told it will work later that day. Needlessly the next day the phone still didn't work and I was told the phone will have to go for repairs to check what is wrong. 4 days later after lots of nagging and queries was told that I can get new phone. Informed them I would rather have a refund. They were supposed to send me a form to sign...3 days later still no form. Had to make another visit to the store. Signed form and was informed that refund will take place within 3 days as unfortunately their HR does not work on weekends to perform the refund. 4 days later still no refund. Spoke to manager Tindi numerous times who promised that she will phone back, no calls. Promised they will send e-mail as proof - still no e-mail and no refund received. I wasted R250 on petrol, 6 hours of waiting at the counter not to mention the phone calls to the store. In the end a R799 phone costs me R1050 not to mention the hours wasted and STILL NO REFUND!!!! Seriously??? Please could you get attendants to be look professional with fingers that function properly (not 3cm mails!), as well as conducting the business properly by returning calls and e-mails.