1 reviews | Active since Oct 2016
Cell C battle to load a contract
<p>I took out a contract with Cell C at their Galleria Shop Amanzimtoti on the 06/01/2017</p> <p>I was told about the pinaccle package where I would receive additional minutes and data.</p> <p>After activating the phone and porting my number I discovered that the pinaccle specials were not loaded. After numerous calls, receiving a refence I have now been pushed between branch and the help desk. I still haven't received my additional benefits. It has now cost me extra as I have had to buy an additional data bundle to backup all the data on my new phone. Not to mention the waste of time on the phone trying to resolve the issue</p> <p> </p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Derrick confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.
Regards
Cell C | PN
Derrick confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.
Regards
Cell C | PN
Yes Derrick did assist me. However later I found out that he only loaded half of the promotional minutes that the special says I should get. I have tried contacting Derrick with no success. I was told by Donald at the help desk that I have forfeighted the minutes as it has only been loaded pro rata for the month. How can this be possible or fair when the delay/error has been caused by Cell C. This is very dissapointing and frustrating.
Yes Derrick did assist me. However later I found out that he only loaded half of the promotional minutes that the special says I should get. I have tried contacting Derrick with no success. I was told by Donald at the help desk that I have forfeighted the minutes as it has only been loaded pro rata for the month. How can this be possible or fair when the delay/error has been caused by Cell C. This is very dissapointing and frustrating.