IM
Irvin M

1 reviews | Active since Apr 2023

11 Sept 2023, 08:09

Cell C Bad service - Unhappy customer

After calling Cell C and telling them that when the contact ends the following month and I do not wish to continue because I'm currently under debt review. They still went ahead and loaded services on two of my sim cards for three moths. Now this is affecting my credit record and I have called them serveral times but no luck. I have debt collectors calling and demanding I make payment.... for what? when the contract has expired? how do you continue loading data without my consent?...... I strongly discourage anyone from signing anything with these guys.

0
Replies (3)
Cell C
Cell C's reply11 Sept 2023, 08:24
Official
Dear Irvin Mhaule
Thank you for getting in touch. We apologize for the inconvenience.

Please confirm when did you request for cancellation of the contracts.

Regards
^TG


IM
Irvin M's update29 Sept 2023, 18:15
Reviewer Update
It was 30 days before the contract expired I believe you have this on your records. which was September 2022, contract was ending October 2022.
Cell C
Cell C's reply29 Sept 2023, 18:38
Official
We will refer the matter to our Team for further investigations.

We'll be in touch.

Regards
SM