DR
Daphne R

1 reviews | Active since Sept 2014

29 Mar 2024, 12:14

Cell C - Bad service - refuses to cancel contracts

Do not do business with Cell C. In previous years I have had good service with cell including canceling contracts at their fulfilment, new contracts etc. This is not the case with my latest contract which expired and I emailed cancelation. I have sent at least 4 different emails and no less calls, canceling the contract at completion. I even paid out the contract as it was not needed. After contract expiry cell c continues to bill and puts through unauthorized debit orders. I am very disappointed with the service and I would recommend all to stay clear.

0
Replies (2)
DR
Daphne R's update29 Mar 2024, 23:16
Reviewer Update
Thank you for the reply. Your agent contacted me within one hour of positing this comment. This has definitely helped to start the process of reconciliation.
I have placed on record that Cell C needs to credit me for the charges invoiced after I communicated my cancelation in writing.
Only once this resolved will I respond and advise on whether this has been resolved or not.
I have followed the terms of cancelation as stipulated in the signed agreement between myself and Cell C and I expect Cell C to honor that agreement as I have done.
Cell C
Cell C's reply03 Apr 2024, 13:22
Official
Dear Daphne Rush

Our team has been attempting to contact you to no avail, please provide an alternative number and convenient time to contact you.


Cell C | NH