DR
Daphne R
1 reviews | Active since Sept 2014
29 Mar 2024, 12:14
Cell C - Bad service - refuses to cancel contracts
Do not do business with Cell C. In previous years I have had good service with cell including canceling contracts at their fulfilment, new contracts etc. This is not the case with my latest contract which expired and I emailed cancelation. I have sent at least 4 different emails and no less calls, canceling the contract at completion. I even paid out the contract as it was not needed. After contract expiry cell c continues to bill and puts through unauthorized debit orders. I am very disappointed with the service and I would recommend all to stay clear.
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Replies (2)DR
Daphne R's updateReviewer Update
29 Mar 2024, 23:16Thank you for the reply. Your agent contacted me within one hour of positing this comment. This has definitely helped to start the process of reconciliation.
I have placed on record that Cell C needs to credit me for the charges invoiced after I communicated my cancelation in writing.
Only once this resolved will I respond and advise on whether this has been resolved or not.
I have followed the terms of cancelation as stipulated in the signed agreement between myself and Cell C and I expect Cell C to honor that agreement as I have done.
I have placed on record that Cell C needs to credit me for the charges invoiced after I communicated my cancelation in writing.
Only once this resolved will I respond and advise on whether this has been resolved or not.
I have followed the terms of cancelation as stipulated in the signed agreement between myself and Cell C and I expect Cell C to honor that agreement as I have done.
DR
Daphne R's update29 Mar 2024, 23:16
Reviewer Update
Thank you for the reply. Your agent contacted me within one hour of positing this comment. This has definitely helped to start the process of reconciliation.
I have placed on record that Cell C needs to credit me for the charges invoiced after I communicated my cancelation in writing.
Only once this resolved will I respond and advise on whether this has been resolved or not.
I have followed the terms of cancelation as stipulated in the signed agreement between myself and Cell C and I expect Cell C to honor that agreement as I have done.
I have placed on record that Cell C needs to credit me for the charges invoiced after I communicated my cancelation in writing.
Only once this resolved will I respond and advise on whether this has been resolved or not.
I have followed the terms of cancelation as stipulated in the signed agreement between myself and Cell C and I expect Cell C to honor that agreement as I have done.
Cell C's replyOfficial
03 Apr 2024, 13:22Dear Daphne Rush
Our team has been attempting to contact you to no avail, please provide an alternative number and convenient time to contact you.
Cell C | NH
Our team has been attempting to contact you to no avail, please provide an alternative number and convenient time to contact you.
Cell C | NH
Cell C's reply03 Apr 2024, 13:22
Official
Dear Daphne Rush
Our team has been attempting to contact you to no avail, please provide an alternative number and convenient time to contact you.
Cell C | NH
Our team has been attempting to contact you to no avail, please provide an alternative number and convenient time to contact you.
Cell C | NH
