1 reviews | Active since May 2013
Cell C Bad service on new renewal contract
I'm writing this complain against Cell C. I have two contracts with them. Both were up for renewal in 2025 which we did. One contract was in October 2025 and the other was in December 2025. So I get account for the October month a month later and it's more that the agreed amount, the explanation was it was pro rata - Fair i understand that. The lady that did the upgrade in writing said the next month will only be R299. So I pay the next month R300.00 just to get my account later the month and I'm R 50 in arrears ( three month into the contract) the same happen on my second one except that one was not pro-rata but also more than the R299. that was agreed on. I log a complain and the call centre phones me telling me that there is a YEARLY increase. So I say I get that but these is new contract 2 and 3 months in my increase is only due next year. The call centre say I must read the contract it say yearly. Again I say you dont understand it's new contracts, Then she say then the wording is wrong in the contract - So that makes my contract null in void since the wording is wrong. CELL C is a bunch of ******* and just do as they please. I'm not letting this go the word means YEARLY exactly what is says after 12 months a year is not 2 or 3 months in the contracts. I except CELL C to reverse this increase on both my accounts. Waiting patiently
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration and inconvenience caused regarding the billing on your renewed contracts.
We understand your concern about the amounts billed shortly after your contract renewals, as well as the explanation you received relating to pro‑rata charges and annual price increases.
To ensure that we address this matter accurately and review the billing on both of your contracts in detail, we have escalated your query to our Team for urgent investigation. They will verify the charges app****, review the annual increase timeline, and confirm whether any corrections or reversals are required.
A consultant from our team will make direct contact with you to provide clarity and assist you further.
Thank you for your patience while we work on resolving this for you.
Kind regards,Cell C | TM
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration and inconvenience caused regarding the billing on your renewed contracts.
We understand your concern about the amounts billed shortly after your contract renewals, as well as the explanation you received relating to pro‑rata charges and annual price increases.
To ensure that we address this matter accurately and review the billing on both of your contracts in detail, we have escalated your query to our Team for urgent investigation. They will verify the charges app****, review the annual increase timeline, and confirm whether any corrections or reversals are required.
A consultant from our team will make direct contact with you to provide clarity and assist you further.
Thank you for your patience while we work on resolving this for you.
Kind regards,Cell C | TM
Thank you for contacting Cell C and for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience this has caused.
We understand your concerns regarding the charges on both upgraded contracts, particularly relating to the pro-rata billing and the annual price adjustment. Kindly note that annual price adjustments are implemented in accordance with the terms and conditions of the contract. However, we do acknowledge your concern about the timing of the increase, especially as the contracts were recently renewed.
We would appreciate the opportunity to review both accounts in detail to ensure that all charges have been app**** correctly and to provide you with clear and accurate feedback. Please refer to your direct messages for further assistance.
Thank you for your patience and for allowing us the opportunity to resolve this matter.
Kind regards,
Cell C | LD
Thank you for contacting Cell C and for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience this has caused.
We understand your concerns regarding the charges on both upgraded contracts, particularly relating to the pro-rata billing and the annual price adjustment. Kindly note that annual price adjustments are implemented in accordance with the terms and conditions of the contract. However, we do acknowledge your concern about the timing of the increase, especially as the contracts were recently renewed.
We would appreciate the opportunity to review both accounts in detail to ensure that all charges have been app**** correctly and to provide you with clear and accurate feedback. Please refer to your direct messages for further assistance.
Thank you for your patience and for allowing us the opportunity to resolve this matter.
Kind regards,
Cell C | LD
We hope you are well.
Please note that your case is still under investigation, and our team is continuing to work on resolving the matter. We will provide you with an update as soon as the investigation has been completed.
Case Status: Pending
Kind regards,
Cell C | TM
We hope you are well.
Please note that your case is still under investigation, and our team is continuing to work on resolving the matter. We will provide you with an update as soon as the investigation has been completed.
Case Status: Pending
Kind regards,
Cell C | TM