1 reviews | Active since Mar 2018
Cell c bad service lost a customer for not printing a statement!!
yesterday I went to cell c pavilion asked them to print a statement. They said they can only email to me. I said I needed it printed so I asked the manger Tyron he said he can’t. So I said if you can’t I will cancel my contract and move to another service provider. He did not give a dam.So I asked how much cancel went and and paid it into there nedbank account. Went back to store to fill the paper work,to cancel. He did not even try talk me out of it just bad management. Will not recommend cell c to anyone!!! Lost a customer for not printing a statement!!!
Good morning Jason
It is extremely disappointing to learn the above and certainly not the way we render services to our customers.
We sincerely apologize for the manner in which this matter was handled. This is not the norm or standard of service we want for our customers.
We will address this matter with the store to have this kind of behaviour rectified.
We want our customers to be given proper service.
Regards
Cell C | PN
Good morning Jason
It is extremely disappointing to learn the above and certainly not the way we render services to our customers.
We sincerely apologize for the manner in which this matter was handled. This is not the norm or standard of service we want for our customers.
We will address this matter with the store to have this kind of behaviour rectified.
We want our customers to be given proper service.
Regards
Cell C | PN
Maropeng has been in contact with you to assist with this matter. He apologized for the poor service and advised on a way forward.
Regards
Cell C | PN
Maropeng has been in contact with you to assist with this matter. He apologized for the poor service and advised on a way forward.
Regards
Cell C | PN