Cell C bad service from call centre as usual

As a matter of course, I have tolerated Cell C's bad service for years already. However I recommended a friend of mine load a social bundle which subsequently vanished about two weeks later. On phoning the call centre, pointless going to your local branch because they will refer you back to the call centre, we discovered the lady in question used 100 mb of data, 100 mb of social data, 150 minutes and 300 sms's without her even knowing about it. Or so we were told. I mean what are you going to say when you have no idea what is going on in your workplace. No help, the more you phone, the more opinions you get. And of course the problem is never resolved. So sad Cell C. To make matters worse, I tried to gift her a WhatsApp bundle so we could stay in touch and couldn't do that either. And then I got a couple of opinions on that, but it wasn't resolved either. So tiring