Cell c bad service

My name is Philisiwe and I lost my phone last week Thursday so I had to go to the cell c store in Westgate Mall.The lady there was not friendly at all so I had to fill a form and I forgot when was my last recharge because I'm also using MTN.The lady told me that they can't help me and so I returned home not knowing what the lady did to my number.At home I called the customer care and I was told to go to the store as there's nothing they can do.It is frustrating because I have been using the cell c number for more than 8years and my banks and emails is using the number.I went back today to cell c in maponya mall and it was a waste of my money and time because I filled the form only to be told they can't help me because I haven't been recharging it,if that is the case why was it working for this long.I called the customer care twice and the lady by the name Lesego told me to go to the store and when I told her that I am still there but they are not helping me,she said there was nothing they can do...I will never use the cell c network because of the bad service from them.