Cell C bad Service

October 2021 i got an A32 samsung cellphone contract with CellC which was inclusive of the insurance, their services were well up until i lost my phone on the 8th of May 2023, i reported the lost phone at CellC telephonically and requested them to block the phone, the consultant advised me that i should go to the police station and report same. I reported the case at the police station and sent an email to the CellC insurance company to claim the loss. The CellC insurance company (Hollard) advised me that they need 3months statement from CellC to show that i have been paying the account and also requested that i furnish them with the Contract for the phone. I requested cellc to furnish me with the contract since i app**** for the device telephonically, i made numerous calls up until the insurance company advised that i forfheited my claiming period. Until today i do not have the contract, i was sent pillar to post i went to the CellC stores still they could not find the contract between myself and Cellc. I then stopped paying the account for 4months since my contract was ending September 2023. I was then handed over to attorneys. On the 13th of October 2023 i settled the account with R2 960.00 which was more than the money i owed them. I requested the attorneys to furnish me with the settlement letter since i have paid. Their response was that they are waiting for CellC to confirm settlement they will advise further. Until today they have not sent it on top of that my number in question has been blocked. I took it upon myself to go to Cellc store to request assistance with same their consultant was requesting a paid up letter from me. On or about February 2024 i went at a store to check my credit score. My credit score is low because it still reflects that i still owe Cellc. Their employees telephone etiquettes is poor they lie, they wont assist you but what they are good at saying is that ill ask my supervisor will send it to you mind you iv heard this strategy for more than 9months now without getting contract or even my paid up letter. Since i was paying cellc R78 for the insurance for the period of two years i want them to reimburse me my money back. I want them to clear my name on the credit system emotionally this is draining going pillar to post because of *********** business that cant render their services professionally or even respect their clients. CellC is a shame.

Should you require documents i have all the documentation to prove the above allegations.

The number in question is ***.

Thandiwe Songolo