CELL C - BAD SERVICE AGAIN!!

I wrote to Hello Peter two weeks ago to complain about Cell C and the router that I had gotten on contract from them which had not been working and had received no service to try and solve the problem. The day after my post to Hello Peter, I was contacted by Cell C by Lungile on the 31st at around 11h00. She gave me a reference nr to take the router to the nearest Cell C shop to have the contract cancelled. Due to death in the family I was not able to visit the shop until Saturday 08 June 2019. Upon my visit to this shop I was told by the 'manager' that head office relayed to them that this specific problem must be booked in as a repair request for all customers with the same problem. I told him that I was already given a cancellation reference nr. He apparently still had to book it in as a repair.

Long story short - I ended up having to go back twice and signed the necessary paperwork (according to him) to return the router and left the router there. Before this all happened however I told Cell C numerous times (when you are finally able to get a hold of them) to fix my billing as my cellphones are part of this contract package, it is deducted as ONE debit order - and I will NOT be paying for a router that has only worked for one and a half a month!

So the billing was not fixed and I did not pay for last month (I will definitely pay for my cellphones) but am NOT prepared to pay for the router on the contract. I am thus in arrears which is already bad for my credit record. Now I have just received a message from Cell C telling me that I owe the full TWO month's instalment which is exactly what I have been fighting about!

UNACCEPTABLE! I made it clear that it has not worked, have gone as far as contacting H.P. and STILL they go ahead, take back the router and still bill me a full two months.

BUT THE BEST PART - they have the audacity to suspend my services!! I cannot use my two cellphones! AFTER everything that I have done to try and get this sorted out! I CANNOT EVEN contact the cancellation department to sort this out!!