CELL C BAD SERVICE

I am not able to receive calls. This is detrimental to my business. I got a case number *** which means nothing. I have phoned to follow up as I have been in this situation for 24 hours - only to be told that I need to wait another 72 hours! I have to wait until Monday for them to resolve my case. Today is Friday!

I requested to speak with a manager or someone that can escalate the urgency of the matter - I was then informed that there is no one else I can speak to!

I disputed - saying that a huge company like Cell C has to have an escalation process - the phone was then put down in my ear. - DISCONNECTED!

This happened 3 times this morning - different agents. You cannot talk to anyone else if you have an issue - only the agents - if you start questioning them - the call is disconnected. I think this is part of their training. If you speak to a disgruntled customer who is not getting service - disconnect the customer as we do not give service at all.