ME
Merlyn E

1 reviews | Active since Jun 2022

09 Jun 2022, 15:33

CELL C Bad Service

For This company(Cell C) I think and believe its all about marketing and not client service, most *********** people, besides the service we get from the store In Somerset Mall. So frustrating with our phonelines every month that's been deactivated, because off payments that they can't see(captured) on there system even though we send all receipts on a monthly basis. So many agents you have to deal with and everyone with a different story and payment history on there screen. This really affects our working ability since we running a business and for them to deactivated the accounts whenever they want, with full proof payments being send.

0
Replies (4)
ME
Merlyn E's update09 Jun 2022, 16:05
Reviewer Update
Good afternoon
So this is what gets me frustrated, that sentence without getting your facts together. Your agents i believe in Somerset West would feel the same. Please get in contact with Renzio or Asic (store manager) where they yesterday again send you all my proof of payments.
ME
Merlyn E's update10 Jun 2022, 11:02
Reviewer Update
Good Day I've send all documentation to above email(***) What's frustrating is that your agents also attend to this account/matter (with all the proof of payment) and yet still not resolve.
Cell C
Cell C's reply10 Jun 2022, 16:07
Official
Thank you , we have submitted for allocation.

^NH
ME
Merlyn E's update14 Jun 2022, 12:06
Reviewer Update
Good Day. Still no feedback from you.
Line still disconnected What more needs to be done in order for you do resolve this. Bad bad customer service.