Cell C bad service

Early in November, my wife wanted to apply for credit with a finance company. She was informed that there was an outstanding account with Cell C. We have never had a Cell C account, never had any service from them, never received an invoice or call from them, so we phoned their help line. After a many dozen calls, and numerous emails we were told to contact their '***** query' line which we did, they eventually sent us a form which we immediately filled in with copies of ID, affidavits , etc. we never got anything but an automatic response. We continued phoning sometimes several times a day, speaking to 'contractors' who promised to resolve in 48 hours. Nothing happened. Eventually we were referred to CS Solutions whom we contacted, both verbally and with email, Never was an email answered or a phone call returned. We went to Cell C shop in Eastgate 5 times now, who were charming but with no results. It has now been over 8 weeks since we first contacted Cell C. Apparently, we are told that someone opened a 'data' contract with Glowcell in 2014, using my wife's ID, an incorrect residential address and a name that was a combination of her and my surnames. We have escalated this to the highest possible level we can access but no one at Cell C gives a damn. DONT EVER USE CELL C