GVDM
Gerhard Van Der Merwe

1 reviews | Active since Dec 2017

17 Apr 2020, 17:10

Cell C bad service

After 26 phone calls from 9am to 16:54pm we still have no service on our data line customer care can not help, we will transfer you and cut you off, please hold 29min later no body on the call, and this is how the hole day has gone. A router that has been working for mouths but stops last knight now all of a sudden they want to see if we have coverage, the tower must have decided to move itself last knight. still no resolve. then maybe get a new sim card it must be un ricka where can i get this Cell C store, PEP all closed, then finally get a ****a shop that had 1 took 3 hour on the road while my wife is still calling at home. still not sorted out thank you Cell C- for no help, no connection Please can I cancel all my contracts.

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Replies (1)
GVDM
Gerhard Van Der Merwe's update17 Apr 2020, 21:35
Reviewer Update
Thank you for your reply, after 7 hours of struggling purchasing a new sim card, being charged for a sim swap because your sim does not work, Now using a different router as the Cell C router is clearly faulty and you technical department can not assist over the phone, I now have service, but i will wait for 24-48 or more time to see if you will get back to me and see how long i will wait to get a router fixed.