cell c bad service

Item: Cell C
Rating: 1
Author: ajesh S

i am receiving very bad service from cell c currently,did a bundle recharge for 1999 rand,using (cell c app) i did nt receive any data, money deducted twice( R 3998) from my account,current ref no from cell c is *** on 16th fnb bank employ spoke to cell c customer service and they says they gonna reverse the money back to my account with in 24 hrs.same day i got another call@16 hrs from cell c regarding about my tweet and they says i need to wait again they cant do anything now i got all the proof of deductions(bank statement) alredy submitted to cell c, now they are saying money is too much,they really don`t want to help me,pls do the needfull ,once the issue solved i will review it

Helpful (0)

Replies (3)

Cell C's replyOfficial

18 Oct 2019, 10:48

Good Day

Thank you for contacting Cell C regarding your query.

The matter has been escalated and our team will be in touch to assist.

^NS

Cell C's reply18 Oct 2019, 10:48

Official

Good Day

Thank you for contacting Cell C regarding your query.

The matter has been escalated and our team will be in touch to assist.

^NS

ajesh S's updateReviewer Update

18 Oct 2019, 13:13

hi good day,
i am getting these messages every day,but i will wait for the best

ajesh S's update18 Oct 2019, 13:13

Reviewer Update

hi good day,
i am getting these messages every day,but i will wait for the best

ajesh S's updateReviewer Update

21 Oct 2019, 11:03

hi guys ,if any one seeing my message pls dont use cell c app,they don`t have any responsibility regarding their application or customer,for the above mentioned issue they are telling me to contact( pay fast) that the mode for money deduction from cell c app while we using online transactions, still i am loosing my money again because i was using their app

ajesh S's update21 Oct 2019, 11:03

Reviewer Update