MV
Maureen V
1 reviews | Active since Sept 2018
21 Sept 2018, 20:14
Cell C BAD SERVICE
Ir took me a week yo upgrade and get sim swaps done on my contracts that i have over 10 years after being told over the phone to go to my nearest store for a free sim swap i did when i got to the store i was told to pay after fighting and swearing in store the SO CALLED call centre got phoned i had to threaten them with lawyers and the recorded phone call i got helped within minutes the the manager and wendell from the alberyon cell c has great CUSTOMER SERVICE and truly know the meaning just a pitty u guys have to be the bad guys all the time with bad service from the call centre's keep up the good work the 2 of u
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Cell C's replyOfficial
22 Sept 2018, 06:41Good morning Maureen
Sincere apologies for the bad service you experienced. The consultant advised you incorrectly as there is a charge at the store for SIM swaps.
We are happy to hear that the Manager and Wendell assisted well at the Alberton store.
This will be addressed with the call centre management team to have this kind of behaviour rectified.
Regards
Cell C | PN
Best regards,
Cell C's reply22 Sept 2018, 06:41
Official
Good morning Maureen
Sincere apologies for the bad service you experienced. The consultant advised you incorrectly as there is a charge at the store for SIM swaps.
We are happy to hear that the Manager and Wendell assisted well at the Alberton store.
This will be addressed with the call centre management team to have this kind of behaviour rectified.
Regards
Cell C | PN
Best regards,