Cell c bad service

Item: Cell C
Rating: 1
Author: Hugo S

In my review last week I mentioned the bad service of cell c. After one of cell c representatives responded to me i did as he said took my phone to cell c repair center in tygervalley mall Cape Town where they concluded it is a network related issue well since then the issues with my phone are still there i again contacted the cell c exclusive department with no help. Over the weekend it read up a bit and i am in my legal right as in section 55 of the consumer act to have my phone replaced and my upgrade reversed so that i can upgrade to a working phone. So my request is for my phone to be collected and my upgrade reversed I don’t want this faulty IPHONE 8 and if my request is not met i WILL take this matter further.

Kind Regards H.smit

Helpful (0)

Replies (2)

Cell C's replyOfficial

27 Nov 2017, 11:05

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Cell C's reply27 Nov 2017, 11:05

Official

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Hugo S's updateReviewer Update

28 Nov 2017, 08:24

Good morning, Still i have no feed back from CELL C even after a email to a consultant that i spoke to last week on the phone and via email now this is absolutely unacceptable. The reply above said that somebody will contact me yesterday 27 Nov 2017 and as of yet not a word from CELL C i will be escalating my issue to somebody who will listen meaning if i have to I’ll go to the news papers to get my issue resolved if somebody at CELL C does not respond to my issue by 17:00 today u will see all these posts somewhere higher than hellopeter

Hugo S's update28 Nov 2017, 08:24

Reviewer Update