1 reviews | Active since Dec 2016

09 Jan 2017, 00:58

Cell C Bad Service

<p><span style="color: #555555; background-color: #ffffff;">Cell C Service is VERY bad. Numurous times I am trying to resolve a matter regarding my data contract. They always say they will investigate and get back to me. Few months has passed allready and no feedback. I will not pay any contract further due to your BAD service and incompetance. I told them I will not pay untill my problem has been resolved. Now they want to put the financial people on me. How can I pay for a service and contract I am not even using due to a problem that has not been attend to. I will cancell my phone contract as immediate and will not pay what is left due to this problem that has been goubg on for months. I will NEVER EVER make use of any Cell C contract or service. And before I made an arrangement for one months payment that will be +-2 days late. After they agreed that it will be in order they still contact me for money and took it off my bank account. Where is all these recordings? When I ask for ir I do not get it. As we all can see how many customers are complaibing regarding simular situations and Cell C itself. But they quick to say remember everyrhing is recorded but when you ask for it thwy never get back to you.</span></p>

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Replies (2)
Cell C
Cell C's reply09 Jan 2017, 09:21
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | DA

Cell C
Cell C's reply10 Jan 2017, 09:36
Official

Moses has attempted to get hold of you with no success. Please refer to the email sent to you.

Regards

Cell C | DA