Cell C - Bad Online Platform & Service

Good Day

I've been having major issues with Cell C, ever since taking up a contract with them. 1. The signal is absolutely ********** in my area, leaving me to assign my network to roaming and ***gyback on Vodacom's signal. This is a problem though because the phone often reverts to Cell C in a second at times. 2. My phones were ****** twice and I have two contracts with Cell C, so in total: 4 SIM cards needed to have a SIM swap done. Cell C charges approximately R140 per sim to do a SIM swap. WHAT FOR, I HAVEN'T THE FAINTEST CLUE. Aside from having your belongings ****** and you needing to cover more important costs the following month, one has to make provision for such a pointless charge! 3. Due to me not having sufficient funds the following month (when I get debited for all my SIM swaps and my contract subscriptions), my line gets suspended - understandably so. However when I do get the required funds, they then debit me the incorrect value due and subsequently suspend my lines once more - because they made a mistake. After fighting, my lines get reinstated and subsequently suspended the following day because THEY DID NOT GIVE ME A REFERENCE NUMBER AFTER I AUTHORIZED THEM TO DEBIT THE BALANCE OWING. 4. Logging onto their website to view my dashboard is more stressful than logging into online banking! Aside from having to remember multiple passwords, the stupidity of the platform has me reeling. If you have linked numbers on your account, you CANNOT view the linked number balances. Even if you opt to register the number, you need to produce an SMS generated OTP. Heaven forbid that your SIM is in a modem or WiFi device, you might as well give up on checking balances. They don't even offer to email the OTP to you! I won't even say much about their app - which is just as big of a nightmare. 5. WASPs, the biggest WASP it seems is Cell C, with their sneaky way of cheating money out of consumers.' They barely offer much to identify or even alert consumers about WASPs. They are quite happy to debit you large sums of money which they can blame WASPs for. Even though WASPs are taking up money from data SIM accounts, most of which dont even have an SMS response facility to subscribe to the WASP facilities because they are in a WiFi modem! 6. Having an EPIC topup contract is becoming more and more pointless with Cell C's limitations. Apparently, I am not allowed to call 086 numbers with the R150 value airtime I am credited with. Imagine having to make an emergency call and you find that you cant call the number and that you need to top up on top of the R150 airtime which you have?!

Disappointment doesn't even come close to what I feel right now. Utter rage and disbelief is more accurate!