NN
Nagiah N
1 reviews | Active since Nov 2018
02 Nov 2018, 13:35
Cell-C : Bad Experience
One of my cell phone accounts was moved from Glo-cell to Cell-c. My billing amount to Glo-Cell and the first amount paid to Cell C did not change. Thereafter the subscription amount to Cell-C almost doubled. After several interactions with the call centre and "supervisors" they point blankly told me that that is the amount Glo-Cell told them to debit my account. I have cancelled the account on the 3rd of September 2018 but my account as at today 2018-11-02, is still debited with the inflated amount. What can I do to escalate this and stop this blatant thievery from Cell-C.
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Replies (2)
Cell C's replyOfficial
02 Nov 2018, 13:50Good afternoon Nagiah
We will ensure that this matter is sorted. One of our team members will contact you and assist.
Do expect communication.
Regards
Cell C | PN
We will ensure that this matter is sorted. One of our team members will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply02 Nov 2018, 13:50
Official
Good afternoon Nagiah
We will ensure that this matter is sorted. One of our team members will contact you and assist.
Do expect communication.
Regards
Cell C | PN
We will ensure that this matter is sorted. One of our team members will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
NN
Nagiah N's updateReviewer Update
02 Nov 2018, 16:00If Cell-C's idea to resolve the matter is to get a consultant to contact me and ask me a lot of questions which they refer to as "security check" before they can address the issue then I rest my case. Last week I was ask three questions which I gladly answered, now I was told that I will be asked 5 questions before we can continue further. I need to speak to a supervisor or a manager as this is an issue that will never be resolved by a consultant.
NN
Nagiah N's update02 Nov 2018, 16:00
Reviewer Update
If Cell-C's idea to resolve the matter is to get a consultant to contact me and ask me a lot of questions which they refer to as "security check" before they can address the issue then I rest my case. Last week I was ask three questions which I gladly answered, now I was told that I will be asked 5 questions before we can continue further. I need to speak to a supervisor or a manager as this is an issue that will never be resolved by a consultant.