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Refiloe R
1 reviews | Active since May 2025
08 May 2025, 16:31
Cell c bad customer service
I had a contract for phones with Cell c, a month prior of the end of the contract I called to request for a cancelation and was told it will be canceled in March. Beginning of May I receive an email that I'm in arrears when I call the customer care line they sell me another phone instead of attending to my query, I've been calling 3 days in a row without assistance.
Cell c cannot be trusted they lure people in with lies and they don't care about any customers concerns except chasing money, I am never buying a phone with them I'm done.
Helpful (0)
Replies (13)0
Replies (13)
Cell C's replyOfficial
08 May 2025, 17:06Dear Refiloe,
Thank you for reaching out and bringing this to our attention.
We sincerely regret the frustration you've experienced and the lack of proper assistance in addressing your cancellation request. Please be assured that we take your concerns seriously and have escalated the matter for investigation to ensure it is properly addressed and resolved. We are committed to improving your experience and restoring your trust in our service.
Our support team will be in contact with you soon to provide feedback.
Kind regards,
Cell C | TN
Thank you for reaching out and bringing this to our attention.
We sincerely regret the frustration you've experienced and the lack of proper assistance in addressing your cancellation request. Please be assured that we take your concerns seriously and have escalated the matter for investigation to ensure it is properly addressed and resolved. We are committed to improving your experience and restoring your trust in our service.
Our support team will be in contact with you soon to provide feedback.
Kind regards,
Cell C | TN
Cell C's reply08 May 2025, 17:06
Official
Dear Refiloe,
Thank you for reaching out and bringing this to our attention.
We sincerely regret the frustration you've experienced and the lack of proper assistance in addressing your cancellation request. Please be assured that we take your concerns seriously and have escalated the matter for investigation to ensure it is properly addressed and resolved. We are committed to improving your experience and restoring your trust in our service.
Our support team will be in contact with you soon to provide feedback.
Kind regards,
Cell C | TN
Thank you for reaching out and bringing this to our attention.
We sincerely regret the frustration you've experienced and the lack of proper assistance in addressing your cancellation request. Please be assured that we take your concerns seriously and have escalated the matter for investigation to ensure it is properly addressed and resolved. We are committed to improving your experience and restoring your trust in our service.
Our support team will be in contact with you soon to provide feedback.
Kind regards,
Cell C | TN
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Refiloe R's updateReviewer Update
13 May 2025, 12:50I am not satisfied with how my query is being handled, I was called and told that they found the call recording also confirmed that I did request for cancelation however they are no going t to withdraw all the charges claimed after I canceled the contract.
I refuse to be responsible for something I didn't not use. To be precise in the month of April and May I did not receive benefits from Cell C therefore I will not any cent for the charges post my contract I refuse!!!
Cell c is a ****
I refuse to be responsible for something I didn't not use. To be precise in the month of April and May I did not receive benefits from Cell C therefore I will not any cent for the charges post my contract I refuse!!!
Cell c is a ****
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Refiloe R's update13 May 2025, 12:50
Reviewer Update
I am not satisfied with how my query is being handled, I was called and told that they found the call recording also confirmed that I did request for cancelation however they are no going t to withdraw all the charges claimed after I canceled the contract.
I refuse to be responsible for something I didn't not use. To be precise in the month of April and May I did not receive benefits from Cell C therefore I will not any cent for the charges post my contract I refuse!!!
Cell c is a ****
I refuse to be responsible for something I didn't not use. To be precise in the month of April and May I did not receive benefits from Cell C therefore I will not any cent for the charges post my contract I refuse!!!
Cell c is a ****
Cell C's replyOfficial
13 May 2025, 12:56Dear Refiloe,
Thank you for your message, and we’re truly sorry to hear that you remain dissatisfied with how your query has been handled.
We acknowledge your concern and understand your frustration, Please be assured that your feedback has been noted and the matter will be re-escalated for further review by our billing and cancellations team. We are committed to ensuring a fair resolution. Kindly allow us some time to reassess the charges for April and May in light of the information provided. A consultant will be in touch with you shortly with a detailed update.
Thank you for your continued patience, and we do appreciate the opportunity to resolve this properly.
Cell C | DA
Thank you for your message, and we’re truly sorry to hear that you remain dissatisfied with how your query has been handled.
We acknowledge your concern and understand your frustration, Please be assured that your feedback has been noted and the matter will be re-escalated for further review by our billing and cancellations team. We are committed to ensuring a fair resolution. Kindly allow us some time to reassess the charges for April and May in light of the information provided. A consultant will be in touch with you shortly with a detailed update.
Thank you for your continued patience, and we do appreciate the opportunity to resolve this properly.
Cell C | DA
Cell C's reply13 May 2025, 12:56
Official
Dear Refiloe,
Thank you for your message, and we’re truly sorry to hear that you remain dissatisfied with how your query has been handled.
We acknowledge your concern and understand your frustration, Please be assured that your feedback has been noted and the matter will be re-escalated for further review by our billing and cancellations team. We are committed to ensuring a fair resolution. Kindly allow us some time to reassess the charges for April and May in light of the information provided. A consultant will be in touch with you shortly with a detailed update.
Thank you for your continued patience, and we do appreciate the opportunity to resolve this properly.
Cell C | DA
Thank you for your message, and we’re truly sorry to hear that you remain dissatisfied with how your query has been handled.
We acknowledge your concern and understand your frustration, Please be assured that your feedback has been noted and the matter will be re-escalated for further review by our billing and cancellations team. We are committed to ensuring a fair resolution. Kindly allow us some time to reassess the charges for April and May in light of the information provided. A consultant will be in touch with you shortly with a detailed update.
Thank you for your continued patience, and we do appreciate the opportunity to resolve this properly.
Cell C | DA
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Refiloe R's updateReviewer Update
16 May 2025, 11:05I am still dissatisfied with Cell c, I received call from Thandekile mthethwa again however this time she stated that I will not be credited for the month of May but will be c for the month of April because there was usage.
I stand firm on my word that I will not pay because initially I had requested for cancelation but that was not done also how could they cancel one Sim card and not the other whereas my contract was for 2 phones not 1.
They threatened to handover me over due their neglegence now I must suffer the consequences of their incompetence. I will not pay any cent to Cell c also should they try to debit my account again and further hand me over I will take this up with the ombudsman.
I stand firm on my word that I will not pay because initially I had requested for cancelation but that was not done also how could they cancel one Sim card and not the other whereas my contract was for 2 phones not 1.
They threatened to handover me over due their neglegence now I must suffer the consequences of their incompetence. I will not pay any cent to Cell c also should they try to debit my account again and further hand me over I will take this up with the ombudsman.
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Refiloe R's update16 May 2025, 11:05
Reviewer Update
I am still dissatisfied with Cell c, I received call from Thandekile mthethwa again however this time she stated that I will not be credited for the month of May but will be c for the month of April because there was usage.
I stand firm on my word that I will not pay because initially I had requested for cancelation but that was not done also how could they cancel one Sim card and not the other whereas my contract was for 2 phones not 1.
They threatened to handover me over due their neglegence now I must suffer the consequences of their incompetence. I will not pay any cent to Cell c also should they try to debit my account again and further hand me over I will take this up with the ombudsman.
I stand firm on my word that I will not pay because initially I had requested for cancelation but that was not done also how could they cancel one Sim card and not the other whereas my contract was for 2 phones not 1.
They threatened to handover me over due their neglegence now I must suffer the consequences of their incompetence. I will not pay any cent to Cell c also should they try to debit my account again and further hand me over I will take this up with the ombudsman.
Cell C's replyOfficial
16 May 2025, 11:11Dear Refiloe Raatji
Thandekile confirmed that she has contacted you and advised that the Month of May will indeed be credited however, the April subs cannot be credited as there is usage on the line for the month of April.
We have sent your query regarding cancellation of only 1 sim card whereas you requested cancellation of both sim cards for a review. Feedback will be provided as soon as received.
Cell C | DA
Thandekile confirmed that she has contacted you and advised that the Month of May will indeed be credited however, the April subs cannot be credited as there is usage on the line for the month of April.
We have sent your query regarding cancellation of only 1 sim card whereas you requested cancellation of both sim cards for a review. Feedback will be provided as soon as received.
Cell C | DA
Cell C's reply16 May 2025, 11:11
Official
Dear Refiloe Raatji
Thandekile confirmed that she has contacted you and advised that the Month of May will indeed be credited however, the April subs cannot be credited as there is usage on the line for the month of April.
We have sent your query regarding cancellation of only 1 sim card whereas you requested cancellation of both sim cards for a review. Feedback will be provided as soon as received.
Cell C | DA
Thandekile confirmed that she has contacted you and advised that the Month of May will indeed be credited however, the April subs cannot be credited as there is usage on the line for the month of April.
We have sent your query regarding cancellation of only 1 sim card whereas you requested cancellation of both sim cards for a review. Feedback will be provided as soon as received.
Cell C | DA
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Refiloe R's updateReviewer Update
16 May 2025, 11:14I would like to state that if cell c fails to honor their agreements with customers let them atleast hire professionals and courteous staff because you can not be in the wrong and even admit that you found a call recording from February requesting a cancelation yet they fail to do that and have the decency to have a rude and condescending staff member to call and disrespect both me and my husband as if we did not follow the correct procedure in canceling this contract. You cancel one Sim and leave the other Sim open to be billed???? That's a breach of contract because we never agreed on one Sim to be billed. This is wrong and totally unacceptable.
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Refiloe R's update16 May 2025, 11:14
Reviewer Update
I would like to state that if cell c fails to honor their agreements with customers let them atleast hire professionals and courteous staff because you can not be in the wrong and even admit that you found a call recording from February requesting a cancelation yet they fail to do that and have the decency to have a rude and condescending staff member to call and disrespect both me and my husband as if we did not follow the correct procedure in canceling this contract. You cancel one Sim and leave the other Sim open to be billed???? That's a breach of contract because we never agreed on one Sim to be billed. This is wrong and totally unacceptable.
Cell C's replyOfficial
16 May 2025, 11:17Rest assured that the matter is being looked into, and feedback will be provided as soon as possible.
Apologies for the inconvenience caused by this.
Cell C | DA
Apologies for the inconvenience caused by this.
Cell C | DA
Cell C's reply16 May 2025, 11:17
Official
Rest assured that the matter is being looked into, and feedback will be provided as soon as possible.
Apologies for the inconvenience caused by this.
Cell C | DA
Apologies for the inconvenience caused by this.
Cell C | DA
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Refiloe R's updateReviewer Update
20 May 2025, 09:37I am still receiving emails from Cell c that I am in arrears.
At this point Cell c has failed me, also they are dragging to resolve the query till month end so they can try and debit my account again without my consent.
At this point Cell c has failed me, also they are dragging to resolve the query till month end so they can try and debit my account again without my consent.
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Refiloe R's update20 May 2025, 09:37
Reviewer Update
I am still receiving emails from Cell c that I am in arrears.
At this point Cell c has failed me, also they are dragging to resolve the query till month end so they can try and debit my account again without my consent.
At this point Cell c has failed me, also they are dragging to resolve the query till month end so they can try and debit my account again without my consent.
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Refiloe R's updateReviewer Update
20 May 2025, 10:47It keeps getting worse! I receive a call from the same girl she claims that I have 2 contracts and I only cancelled 1 according to them, when i request of proof of the contracts mentioned I'm told to go the branch and get proof because they will not email them to me.
When I ask how is it that i have 2 contract because according to me and them i had 1 contract for 2 phones even when i did security checks with them I've always confirmed that i have 1 contract and they would agree with me.
They keep changing statements to enforce the false charges, at first they said im liable because my husband received the benefits irrespective of the cancellation request which they failed to cancel because of their incompetence, now they saying its because i had 2 contracts which they are also failing to prove.
I will not stop dragging CELL C they are ****mers , ****s and *********** company do not purchase anything from them.
I will not pay a single cent to those ****mers and should they hand me over all hell will break loose.
When I ask how is it that i have 2 contract because according to me and them i had 1 contract for 2 phones even when i did security checks with them I've always confirmed that i have 1 contract and they would agree with me.
They keep changing statements to enforce the false charges, at first they said im liable because my husband received the benefits irrespective of the cancellation request which they failed to cancel because of their incompetence, now they saying its because i had 2 contracts which they are also failing to prove.
I will not stop dragging CELL C they are ****mers , ****s and *********** company do not purchase anything from them.
I will not pay a single cent to those ****mers and should they hand me over all hell will break loose.
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Refiloe R's update20 May 2025, 10:47
Reviewer Update
It keeps getting worse! I receive a call from the same girl she claims that I have 2 contracts and I only cancelled 1 according to them, when i request of proof of the contracts mentioned I'm told to go the branch and get proof because they will not email them to me.
When I ask how is it that i have 2 contract because according to me and them i had 1 contract for 2 phones even when i did security checks with them I've always confirmed that i have 1 contract and they would agree with me.
They keep changing statements to enforce the false charges, at first they said im liable because my husband received the benefits irrespective of the cancellation request which they failed to cancel because of their incompetence, now they saying its because i had 2 contracts which they are also failing to prove.
I will not stop dragging CELL C they are ****mers , ****s and *********** company do not purchase anything from them.
I will not pay a single cent to those ****mers and should they hand me over all hell will break loose.
When I ask how is it that i have 2 contract because according to me and them i had 1 contract for 2 phones even when i did security checks with them I've always confirmed that i have 1 contract and they would agree with me.
They keep changing statements to enforce the false charges, at first they said im liable because my husband received the benefits irrespective of the cancellation request which they failed to cancel because of their incompetence, now they saying its because i had 2 contracts which they are also failing to prove.
I will not stop dragging CELL C they are ****mers , ****s and *********** company do not purchase anything from them.
I will not pay a single cent to those ****mers and should they hand me over all hell will break loose.
RR
Refiloe R's updateReviewer Update
20 May 2025, 10:52It is not my fault that benefits were sent to the other phone if it wasnt for your negligence of not cancelling the contract at an appointed time , i would not be in this mess therefore i refuse to take accountability for your mess fix this yourselves.
I will never ever purchase anything from you because you sell things under false pretence and lure people for your benefit.
Be ready to face Ombudsman!!
I will never ever purchase anything from you because you sell things under false pretence and lure people for your benefit.
Be ready to face Ombudsman!!
RR
Refiloe R's update20 May 2025, 10:52
Reviewer Update
It is not my fault that benefits were sent to the other phone if it wasnt for your negligence of not cancelling the contract at an appointed time , i would not be in this mess therefore i refuse to take accountability for your mess fix this yourselves.
I will never ever purchase anything from you because you sell things under false pretence and lure people for your benefit.
Be ready to face Ombudsman!!
I will never ever purchase anything from you because you sell things under false pretence and lure people for your benefit.
Be ready to face Ombudsman!!
RR
Refiloe R's updateReviewer Update
20 May 2025, 12:02How could one sim be cancelled and not the other whereas i have 1 contract for 2 phones? what does it mean to cancel contract because i have 1 contract not 2. I will not pay anything you are ***** and your argument does not make sense because from the beginning the contract was not cancelled even when i requested for cancellation, had it not been that i enquired this means till now the contract would have remained active now your argument is you are charging me because you failed to cancel the contract thats bull****
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Refiloe R's update20 May 2025, 12:02
Reviewer Update
How could one sim be cancelled and not the other whereas i have 1 contract for 2 phones? what does it mean to cancel contract because i have 1 contract not 2. I will not pay anything you are ***** and your argument does not make sense because from the beginning the contract was not cancelled even when i requested for cancellation, had it not been that i enquired this means till now the contract would have remained active now your argument is you are charging me because you failed to cancel the contract thats bull****
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Refiloe R's updateReviewer Update
20 May 2025, 12:31I will not pay you any cent and yes i am taking this further.
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Refiloe R's update20 May 2025, 12:31
Reviewer Update
I will not pay you any cent and yes i am taking this further.
Cell C's replyOfficial
20 May 2025, 12:46We note your decision to escalate the matter, and you are fully within your rights to do so.
As previously communicated, we have thoroughly investigated the matter, verified the call recordings, and confirmed that your cancellation request app**** to only one line. The charges billed are in line with the contract terms for the second line that remained active.
Our position on this matter remains unchanged, and no further adjustments can be made from our side.
Kind regards,
Cell C | TM
As previously communicated, we have thoroughly investigated the matter, verified the call recordings, and confirmed that your cancellation request app**** to only one line. The charges billed are in line with the contract terms for the second line that remained active.
Our position on this matter remains unchanged, and no further adjustments can be made from our side.
Kind regards,
Cell C | TM
Cell C's reply20 May 2025, 12:46
Official
We note your decision to escalate the matter, and you are fully within your rights to do so.
As previously communicated, we have thoroughly investigated the matter, verified the call recordings, and confirmed that your cancellation request app**** to only one line. The charges billed are in line with the contract terms for the second line that remained active.
Our position on this matter remains unchanged, and no further adjustments can be made from our side.
Kind regards,
Cell C | TM
As previously communicated, we have thoroughly investigated the matter, verified the call recordings, and confirmed that your cancellation request app**** to only one line. The charges billed are in line with the contract terms for the second line that remained active.
Our position on this matter remains unchanged, and no further adjustments can be made from our side.
Kind regards,
Cell C | TM