Cell C bad customer service

I really can't understand how a company as large as Cell C can be so ***********. I have been trying for 7 months to get a payment allocated. It has allegedly now been allocated. however. now that that payment was allocated they are now telling me that my account is still in arrears despite my paying every month. they have suspended the phone. but when I confirmed my account was up to date at the end of last now all of a sudden I am 2 months in arrears. Not only that they have tried to debit my account in a space of 2 months 14 times each time with a different amount nothing that can be justified. I am on a fixed contract there should be no additional charges. Then in addition to all these debit attempts, I get told that I am now being charged an extra R70.00 for returned debit orders. I find this totally ludicrous and blatant theft. When I tried to cancel the debit order I was told the only reason they will cancel this is if I provide a letter of retrenchment. So I ended up having to close my bank account to stop these constand debits. Please don't think that you will speak to a manager, I have tried so many times to get through to a manager but they are never available, and if you think they will call you back well good luck. I am still waiting after numerous requests to get a manager to call back. I have been on the phone weekly for the last 7 months only to be told when I call back that there is no record of my previous case. So people out there just be aware of what to expect should you sign up with CELL C. Absolutely no customer service and best you monitor your debit orders chances are you are going to be charged extras.