1 reviews | Active since Mar 2016
CELL C BAD CUSTOMER SERVICE AND LIES
I took out a contract with a salesman who said (lie #1:) that I should switch from vodacom to cell c because the coverage is better. I've hardly been able to get my gps working or make calls all over the western cape. <br> He put me on an expensive deal and said he would load 1GB data for R60 and 2GB for R99. <br> Because of the bad attitude and deceptive contract i repeatedly asked the salesman what my deal was, he couldn't ever tell me and management told me to sort it<br> Out with him because it doesn't sound legit. I tried cell c on Twitter for the last 80+ days and they keep pretending I have a new query. All Ive wanted i to speak to someone competent at head office but each time I follow up I've had to retell the tale. All social media and in store employees have refused to give me a number for regional/head office and even the manager at cell c cavendish said he would escalate it. Only once has someone from head office got to me, I was in a meeting and asked to call in an hour. She said she'd email me, still nothing. And now I'm paying ridiculous amounts for data and no one on any of their platforms is helping.
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you and assist with this matter.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you and assist with this matter.
Regards
Cell C | PN
