Cell C bad customer service, agent lies on a recorded line.

Poor Service and disgraceful service where agents lie on a recorded line. Gugulethu Shabangu , refusal of letting me speak to her manager, told me the mangers name is Lungisa and she **** to because she said she does not know her managers surname when I asked for it, refusal of letting me speak to the manager and is speaking over me and it was a general query where I did not see any problem in me asking and when I was not satisfied with the level of service she is giving me, I request to speak to her manager and she refuses to let me speak to the manager and lies to me and action needs to be taken to such consultants who does not put the client first or customer and I am reporting this because action needs to be taken on such employers who don’t adhere to TCF principles that has no integrity and is not client centric because it caused me my time and effort calling the call centre and not getting assisted and rather **** to that reflects bad on cell c because if it happened to me who else didn’t it happen to. Reports done to hello peter as this is poor service from cell c , Johannesburg branch , Centurion, asked for her managers email address she said she cannot confirm work email address with client. And to think cell c is calling for an upgrade as the cellphone contract will end this month and they expect clients to renew contracts when we not even considered, I will wait for cell c feedback and then will give a go ahead if they should renew the contract or not depending on the outcome or if I get a response from this complaint and if they are able to resolve it bearing in mind the inconvenience caused, Call done at 09:31 on 20/02/2018.