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1 reviews | Active since Mar 2017

11 Oct 2018, 10:16

CELL C - BAD CUSTOMER SERVICE

I am being charged a Smartdata top up when i never even requested for it?!

I literally just have a fiber line with you guys and then you are adding other things onto my bill without my consent. I have sent numerous emails and no reply and when i call the call center agents tell me to and an email so im stuck with nothing being rectified

0
Replies (5)
Cell C
Cell C's reply11 Oct 2018, 10:37
Official

Good morning Jardyne

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply11 Oct 2018, 10:37
Official

Good morning Jardyne

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

's update11 Oct 2018, 12:45
Reviewer Update
Thank you so much sorting the issue , it is much appreciated! :) :)
Cell C
Cell C's reply11 Oct 2018, 15:52
Official

You're welcome and thank you for allowing us the opportunity to assist.

Have a great evening.

Regards

Cell C | PN

Cell C
Cell C's reply11 Oct 2018, 15:55
Official

You're welcome and thank you for allowing us the opportunity to assist.

Have a great evening.

Regards

Cell C | PN