CELL C BAD CUSTOMER SERVICE

<p>I'm a loyal Cell C customer( past 10 years) and I've recently upgraded my phone. I was requested to make a sim swap and the sim swap process apparently takes about 42-72hrs. They've called once and I had missed the call. I am a nurse so I can't be on my phone at work. I returned the call , the person helping me was so incredibly rude. I called back again this morning , again , the greatest rudeness... I even requested to talk to the supervisor but seemingly , still no help. I was instead told to hang up and go to a Cell C store ( where I'd have to pay a fee for the sim swap) . I'm livid and very unhappy. Why the bad customer service ?? </p>