CW
Chane W

1 reviews | Active since Feb 2017

13 Feb 2017, 13:02

Cell C bad customer service

<p>I've been contacting CELL C since August 2016. Ive been calling in and have been send from pillar to post. I'm highly irritated when asked to speak to manager its always a problem or managers doesnt get back to you. When speaking to their consultants its like speaking to 10 different companies. Its February 2017 and still my issue have not been resolved. What happened to customer service????????????? It looks like customer service is not a priority for CELL C.....Highly annoyed, irritated and frustrated with the customer service I've been getting!!</p>

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Replies (3)
Cell C
Cell C's reply13 Feb 2017, 14:10
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.

One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply14 Feb 2017, 08:13
Official

Theodorah could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply14 Feb 2017, 08:47
Official

Theodorah has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN