Cell c bad customer service

<p>I had a contract with cell c which i cancelled in July 2016 telephonically and received a cancellation fee which i paid but to my surpise cell c went and debited my account with the same cancellation fee that i paid i called them an agent advised that they will refund me after two days but that never happened until i called my bank to reverse their transaction ,this month (September) they went again and debit my account with R1566.33,see below my communication with cell c</p> <p> </p> <p>Subject<br />cell no ********** 630<br />Response By E-mail (Kelvin) (31/08/2016 13:16:35)</p> <p>Dear Portia Nkomezulu</p> <p> <br /> Thank you for contacting CELL C.</p> <p> </p> <p>We have received your query regarding your refund.</p> <p> </p> <p>Please be advised that your query has been forwarded to our Billing Department, who will contact you in 2 business days.</p> <p> </p> <p>Ref Number : ********** 184</p> <p> <br /> Regards,<br /> Kelvin Nondabula<br /> Cell C Written Correspondence Department</p> <p>Customer By Service Email (PORTIA P [AG/5360] NKOMEZULU) (31/08/2016 07:51:15)</p> <p> </p> <p>Morning,</p> <p> </p> <p>I cancelled my contract with cell c last month and I paid the cancellation fee and on the 11/07.2016 I got an sms confirmation that my request for migration has been processed on the 15.07.2016 but to my surprise cell c went ahead and debited my account today see print sreen from my account can you urgently reverse this as it will a very negative impact on my account.</p> <p> </p> <p>Your assistance in this matter will be highly appreciated.</p> <p> </p> <p>Kind Regards,</p> <p>Portia</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> <br /> <br /><br /> <br /> </p>