YM
Yvonne M
1 reviews | Active since Sept 2019
26 Sept 2019, 14:04
Cell c bad customer service
My son was ****** and a cellphone a Huawei p10 was taken. It was taken at Vodacom but by the time the incident happened he was using cell c sim card which he has been using for more than a year I'm struggling with cell c to blacklist the phone and give me OTC so I can give to my insurance to replace the ****** phone. i called 5 times and even webt to cekk c kokonade and i was told no information but it had whatsup and all the cell c number of my son was ***. Vosacom cannot blacklist brmecause cell c sim was in there and im being told there's nothing they can do.
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Replies (3)0
Replies (3)
Cell C's replyOfficial
26 Sept 2019, 14:42Good afternoon Yvonne
We are sorry to hear about your son's terrible experience and hope that he manged to get away unharmed.
One of our consultants will be in touch to assist you. Do expect a call.
Regards
DA
We are sorry to hear about your son's terrible experience and hope that he manged to get away unharmed.
One of our consultants will be in touch to assist you. Do expect a call.
Regards
DA
Cell C's reply26 Sept 2019, 14:42
Official
Good afternoon Yvonne
We are sorry to hear about your son's terrible experience and hope that he manged to get away unharmed.
One of our consultants will be in touch to assist you. Do expect a call.
Regards
DA
We are sorry to hear about your son's terrible experience and hope that he manged to get away unharmed.
One of our consultants will be in touch to assist you. Do expect a call.
Regards
DA
YM
Yvonne M's updateReviewer Update
26 Sept 2019, 17:24I'm still struggling. They say they cannot help me since my son didn't answer some questions. At first someone with the name of theodora called and said the ITP WAS SEND TO THE STORE. Then the store said nothing was received. Customer service is giving me hard time I was told they are the one's who must blacklist each time I speak to a consultant. I must relate my story. I will never go to Cell C.
YM
Yvonne M's update26 Sept 2019, 17:24
Reviewer Update
I'm still struggling. They say they cannot help me since my son didn't answer some questions. At first someone with the name of theodora called and said the ITP WAS SEND TO THE STORE. Then the store said nothing was received. Customer service is giving me hard time I was told they are the one's who must blacklist each time I speak to a consultant. I must relate my story. I will never go to Cell C.
YM
Yvonne M's updateReviewer Update
27 Sept 2019, 09:38Good morning. Any progress on the above-mentioned matter
YM
Yvonne M's update27 Sept 2019, 09:38
Reviewer Update
Good morning. Any progress on the above-mentioned matter