MS
Michiel S

1 reviews | Active since Nov 2020

09 Nov 2020, 09:54

Cell C - Bad, Bad Service!!

There are no words to describe how bad the service is from Cell C, I will never again recommend Cell C to anyone person in my life. So I have a month to month Cell C contract, lost my job cause of Covid 19. Cell C contacted me around April on *** to ask about payment I informed lady I lost my work I need contract to be cancelled lady I spoke to she I can't cancel it over the phone I need to send a mail with a letter. Till today I'm still awaiting details of where I need to send the letter to cancel the contract. So days and months passed I though it sorted since it a month to month contract and I don't get data if I haven't paid so I though it all sorted. 7 October 2020 I received a call and text from Nudebt Management saying my contract with Cell C has been handed over to them. So I spoke to lady from Nudebt Cindy and I explained what happened as above since I'm on a month to month contract I wanted to know will I get my data for the months that has passed she said she'll need to check with Nudebt Cell C supervisor she came back and said all data will be given to me as soon as account is settled, all great I think. I made payment on the 7th October to get account sorted, received a confirmation from Nudebt that payment has been received. Till now nothing is sorted Cell C can't help me a Nudebt said it paid. Best of all on the 19 October 2020 I received another call from SSDA another lawyer calling about my Cell C account. I explained the story to them and said I have paid this account and settled the amount with Nudebt so they ask to send through communication and I did. Till now I still haven't heard anything from Cell C account has been settled and Sim is still blocked. SSDA continued to call from 19 October till now the 30 October actually harassing me after I have settled with Nudebt and have sent SSDA proof that I have paid. So I decided maybe Cell C can help me at the shop so I went through to Irene Mall's Cell C spoke to Lolo she said she can't help me but send through communication she will see what they can do on the 29th October. Still nothing from branch not even a mail to say they have received it. Here today it's the 9th November 2020 my Sim still locked no communication from Cell C and I paid money from something I never received. U guys took my money for something I never received the amounts of calls I made and emails I send the amount of airtime I used. Im not happy and I need answers Cell C. Contact me ***

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