NM
Nomsa M
1 reviews | Active since Feb 2019
10 Oct 2024, 12:51
CELL C BAD BAD BAD BAD BAD BAD BAD BAD BAD DO NOT OPEN A ACCOUNT
The account was open in 05/10/2016 received sms on the 02 May 2024, outstanding balance was R694.78 paid on the 09 May 2024 R694.78 . Still reflecting on ITC. 5 months now. Still waiting to updated . Bad services. No paid up letter received.
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Replies (3)
Cell C's replyOfficial
10 Oct 2024, 13:22Dear Nomsa Mackay,
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience you have experienced. We fully understand your frustration regarding the delay in updating your account status with the credit bureau and the non-receipt of your paid-up letter.
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience you have experienced. We fully understand your frustration regarding the delay in updating your account status with the credit bureau and the non-receipt of your paid-up letter.
According to our records, our social media support team made contact with you on 09 October 2024 and issued the paid-up letter. They also advised that the ITC update may take between 2 to 15 working days, depending on processing times from all credit bureaus. If you have not received the paid-up letter or the ITC update by the stated timeline, please do not hesitate to reach out, and we will be happy to assist you further.
Thank you for your understanding and patience as we work to resolve this matter
Regards,
Cell C | GN
Cell C's reply10 Oct 2024, 13:22
Official
Dear Nomsa Mackay,
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience you have experienced. We fully understand your frustration regarding the delay in updating your account status with the credit bureau and the non-receipt of your paid-up letter.
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience you have experienced. We fully understand your frustration regarding the delay in updating your account status with the credit bureau and the non-receipt of your paid-up letter.
According to our records, our social media support team made contact with you on 09 October 2024 and issued the paid-up letter. They also advised that the ITC update may take between 2 to 15 working days, depending on processing times from all credit bureaus. If you have not received the paid-up letter or the ITC update by the stated timeline, please do not hesitate to reach out, and we will be happy to assist you further.
Thank you for your understanding and patience as we work to resolve this matter
Regards,
Cell C | GN
NM
Nomsa M's updateReviewer Update
10 Oct 2024, 18:39Good day GN,
Kindly note proof and supporting documents is send to Tshudi Mamabolo . credit bureau listed for account that was open in 2016 and not for the devices that was returned in Nov. Proof of payment also attached. Please investigate. Cell listed me for 2 accounts
Kindly note proof and supporting documents is send to Tshudi Mamabolo . credit bureau listed for account that was open in 2016 and not for the devices that was returned in Nov. Proof of payment also attached. Please investigate. Cell listed me for 2 accounts
NM
Nomsa M's update10 Oct 2024, 18:39
Reviewer Update
Good day GN,
Kindly note proof and supporting documents is send to Tshudi Mamabolo . credit bureau listed for account that was open in 2016 and not for the devices that was returned in Nov. Proof of payment also attached. Please investigate. Cell listed me for 2 accounts
Kindly note proof and supporting documents is send to Tshudi Mamabolo . credit bureau listed for account that was open in 2016 and not for the devices that was returned in Nov. Proof of payment also attached. Please investigate. Cell listed me for 2 accounts
Cell C's replyOfficial
10 Oct 2024, 18:49 We will investigate the matter further and ensure that this issue is addressed.
Our team will keep you updated on the progress.
Regards,
Cell C | GN
Our team will keep you updated on the progress.
Regards,
Cell C | GN
Cell C's reply10 Oct 2024, 18:49
Official
We will investigate the matter further and ensure that this issue is addressed.
Our team will keep you updated on the progress.
Regards,
Cell C | GN
Our team will keep you updated on the progress.
Regards,
Cell C | GN