CK
Celeste K

1 reviews | Active since Jan 2015

10 Aug 2016, 14:36

cell c bad Apple iphone

<p>1 month and too many phone calls following up on an order and still waiting for stock! what disappointing service. ordered Apple iphone 5s and still no phone. surely Cell C can supply alternative but instead of trying to satisfy their customer they just continue with the monotonous and too often repeated line of still waiting for stock! poor performance Cell C! Ernest Knapp</p>

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Replies (2)
Cell C
Cell C's reply11 Aug 2016, 05:15
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Best regards,

CK
Celeste K's update11 Aug 2016, 13:23
Reviewer Update

We have been contacted, however Cell C are not able to resolve our query, the consultant who contacted us was only able to apologise and cannot advise what the next step forward is. In the meantime, a child is waiting for her present and is most disappointed. As loyal customers of Cell C we are distressed by the unwillingness to resolve this issue satisfactorily and are contemplating moving all our contracts to a new provider. I trust Cell C will be happy with the loss of their customers.