Cell C - Bad advertising

On the 13th of Jan i was able to upgrade my contract and i wanted to change to an iPhone XR Red 64GB I went onto Cell C's website and there was a special offer the stated the specific phone is available. I phone 2 shops and the phone was not available I ended up dealing with someone at the head office that said the phone is available and they will try and get one. They eventually found a 256GB but i did not want that as it is way out of my budget. I was then told that they are getting stock and that they will let me know if they have the XR 64Gb in Red. I asked them to keep me updated however i had to follow up with them constantly

On the 22nd of Jan i asked for yet another update and was told that they do not have stock and that i have to wait for 10 days as that is when the stock of this specific phone will arrive I then specifically asked whether the 10 days are working or normal days to which i got no response. I kept on follow up cause no one provides any updates at Cell C

This morning (4Feb) I followed up again only to find out at 14:00 that they do not have the iPhone XR 64GB in Red and that Cell C's exclusive colour in the black one.

So now i ask you with tears in my eyes... every single social media platform available they are advertising that they have the iPhone XR 64GB in 6 vibrant colours. BUT when you want it in any other colour then they tell you sorry we exclusively only have black

So if they are getting this here is my option for them: 1. Go to iStore, get the iPhone XR 64GB in Red, Link it to my contract and give me the device that you are advertising and selling to the public 2. Give me iPhone XR 256GB in Red (that you have available) at the price of the 64GB one.

It is not my fault you are advertising something you can not commit to. I will not settle for any other colour or phone. You advertise you must deliver. I will also not wait another month before i get the phone or do the upgrade.

Someone can contact me but i do not want to speak with someone on a call centre desk. I want top level management to contact me and explain how your lack of competency is my problem. Someone in advertising was not doing their job so that is not my problem