Cell C bad account service

I have 3 contracts with cell c for more than 10 years. On the 18th marvh 2021 I upgraded my contracts. Cell c without my permission merged 2 of the contracts. All of a sudden I was in arrears with R998. No dt order was ever sent back. I did nit know about this amount as I have proof if accounts in that time with s Nul balance. I got a call from HP Attorneys. I went to see them and gave proof of payments accounts etc. They sorted this out. Needless to say I was again handed over ti Csss attorneys I also sent them proof if everything which I sent many times to customer service and proof of payment email. In April this year Cell C phoned me to upgrade 3 contracts. You cannot upgrade if in arrears. My application was declined. Because if the si called arrears. To get my upgrade I paid that amount again sent it through to the consultant that assisted me with the upgrades. Since then Attorneys harrased me on a daily basis still for the R998. Now end october 2023. Cell C debited my bank account with my normal premium plys that R998. Now I have paid Cell C 3 times for the do called arrears. This is noway to treat a loyal client. Frieda Minnie