Cell C

The contract holder passed away last year. All necessary documentation was forwarded to various departments at Cell C Head Office to cancel the contract(which had already come to the end of the contract term) and to convert to prepaid. We went to the Cell C store in New Castle Mall with all the documentation as well, requesting the same as above. We were requested to pay an amount of R819.00 We immediately(14August 2018) paid the R819.00 and returned to the store with proof of payment along with all the required documents we provided, the sim would then be deactivated for the following 7 days. The Sim was deavtivated as we were informed, but that was about all that was done! However, today, ONE YEAR LATER.....the account is still up and running and obviously now has another outstanding amount!!! Apart from Head Office nigligence, staff at the store was extremely rude, incompitent and unhelpful. So....how do I have this issue sorted out??The contract holder passed away last year. All necessary documentation was forwarded to various departments at Cell C Head Office to cancel the contract(which had already come to the end of the contract term) and to convert to prepaid. We went to the Cell C store in New Castle Mall with all the documentation as well, requesting the same as above. We were requested to pay an amount of R819.00 We immediately(14August 2018) paid the R819.00 and returned to the store with proof of payment along with all the required documents we provided, the sim would then be deactivated for the following 7 days. The Sim was deavtivated as we were informed, but that was about all that was done! However, today, ONE YEAR LATER.....the account is still up and running and obviously now has another outstanding amount!!! Apart from Head Office nigligence, staff at the store was extremely rude, incompitent and unhelpful. So....how do I have this issue sorted out???